Privacy Policy – OKBet5

1. Introduction

OKBet5 ("we," "us," "our," or "the Platform") operates the online gaming platform accessible at okbet5.net, serving registered players across the Philippines. We offer fish shooting games, live casino, card games including Teen Patti 20-20, sports betting on cricket, American football, and other markets, as well as related account and payment services.

This Privacy Policy describes how OKBet5 collects, uses, stores, discloses, and protects the personal information of users ("you," "your," or "Player") who access or use the OKBet5 platform. It applies to all personal data collected through our website at okbet5.net, our mobile application, and any communications between you and OKBet5.

By registering an account on OKBet5 or continuing to use our platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this policy, please discontinue use of the OKBet5 platform and contact us to close your account.

2. Data Controller

For the purposes of applicable data privacy legislation, OKBet5 is the data controller responsible for your personal information collected through the okbet5.net platform. As data controller, OKBet5 determines the purposes and means by which your personal data is processed.

If you have any questions about how OKBet5 handles your personal data, or if you wish to exercise any of your data subject rights as described in this policy, you may contact our Data Privacy Officer at the contact details provided in Section 16 of this policy.

3. Personal Data We Collect

OKBet5 collects the following categories of personal data from players and platform users:

3.1 Identity Data

• Full legal name as it appears on your government-issued identification
• Date of birth (used to verify the 21+ age requirement)
• Gender
• Nationality
• Government-issued ID numbers (e.g., Philippine passport number, driver's license number, SSS/UMID number) submitted during KYC verification
• Photographs or scanned copies of identity documents submitted for verification

3.2 Contact Data

• Email address
• Mobile phone number
• Residential address (including barangay, city or municipality, province, and postal code)

3.3 Financial Data

• GCash account number or registered mobile number
• PayMaya account details
• Bank account details for BPI, BDO, or Metrobank withdrawals
• Transaction history including deposits, withdrawals, wagers, and bonus credits
• Source of funds information where required for AML compliance

3.4 Technical and Usage Data

• IP address and approximate geolocation derived from IP
• Device type, operating system, and browser information
• Login timestamps and session duration
• Pages visited and features used on the OKBet5 platform
• Game history, betting patterns, and wagering activity
• Cookies and similar tracking technology data (see Section 8)

3.5 Communications Data

• Records of your communications with OKBet5 customer support via live chat or email
• Feedback, complaints, and dispute records
• Marketing preferences and communication opt-in or opt-out records

4. How We Collect Your Data

OKBet5 collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions on OKBet5.
• Automated collection: Technical data collected automatically when you access the OKBet5 platform, including through cookies, web beacons, and server logs.
• Third-party sources: Identity verification data from KYC service providers, fraud detection data from security partners, and payment verification data from GCash, PayMaya, and banking partners.
• Publicly available sources: Information from public records or databases used to verify identity or comply with AML obligations.

5. How We Use Your Personal Data

OKBet5 uses your personal data for the following purposes:

• To create and manage your OKBet5 player account and verify your identity and age (21+ requirement).
• To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods in Philippine Pesos.
• To provide access to games, sports betting markets, and other platform features on OKBet5.
• To detect, investigate, and prevent fraud, money laundering, underage gambling, and other prohibited activities.
• To comply with applicable Philippine laws and regulations, including the Data Privacy Act of 2012 and anti-money laundering requirements.
• To send you transactional communications such as deposit confirmations, withdrawal notifications, and account security alerts.
• To send you promotional communications about OKBet5 bonuses, new games, and seasonal offers — but only where you have opted in to receive such communications.
• To administer responsible gaming tools including deposit limits, self-exclus ion, and cooling-off periods.
• To improve the OKBet5 platform through analysis of usage patterns and player feedback.
• To resolve disputes, enforce our Terms and Conditions, and respond to legal claims.

6. Legal Basis for Processing

OKBet5 processes your personal data on the following legal grounds under the Data Privacy Act of 2012 and applicable regulations:

• Contractual necessity: Processing required to fulfill our obligations under the OKBet5 Terms and Conditions, including account management, payment processing, and game provision.
• Legal obligation: Processing required to comply with Philippine laws, including AML regulations, KYC requirements, and gaming regulatory obligations.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming enforcement, and platform improvement, where these interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

7. Data Sharing and Disclosure

OKBet5 does not sell your personal data to third parties. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this policy:

7.1 Service Providers

OKBet5 engages trusted third-party service providers to assist in operating the platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), KYC and identity verification providers, fraud detection and security services, cloud hosting and infrastructure providers, and customer support platform providers. All service providers are contractually required to process your data only on OKBet5's instructions and to maintain appropriate security standards.

7.2 Game Content Providers

Certain game titles available on OKBet5 are provided by third-party game studios. These providers may receive limited technical data necessary to deliver game functionality, such as session tokens and game result data. They do not receive your full personal profile.

7.3 Regulatory and Law Enforcement Authorities

OKBet5 may disclose your personal data to Philippine regulatory bodies, law enforcement agencies, or courts where required by law, court order, or regulatory directive. This includes disclosures required under AML legislation and gaming regulatory frameworks applicable in the Philippines.

7.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of OKBet5's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to this Privacy Policy that result from it.

8. Cookies and Tracking Technologies

8.1 What Are Cookies

Cookies are small text files placed on your device when you visit the OKBet5 website. They help us recognize your device, remember your preferences, keep you logged in, and understand how you use our platform so we can improve it.

8.2 Types of Cookies We Use

• Strictly necessary cookies: Required for the OKBet5 platform to function, including session management, login authentication, and security features. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display options to personalize your OKBet5 experience.
• Analytics cookies: Help us understand how players navigate the OKBet5 platform so we can identify areas for improvement. Data collected is aggregated and anonymized where possible.
• Marketing cookies: Used only where you have consented, to deliver relevant OKBet5 promotional content. You may opt out at any time through your browser settings or account preferences.

8.3 Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling strictly necessary cookies may affect the functionality of the OKBet5 platform, including your ability to log in and access games. For detailed instructions on managing cookies in your specific browser, refer to your browser's help documentation.

9. Data Retention

OKBet5 retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and our legitimate business interests. Specifically:

• Account and identity data is retained for a minimum of five (5) years following account closure, in accordance with AML record-keeping requirements applicable in the Philippines.
• Financial transaction records are retained for a minimum of five (5) years from the date of each transaction.
• KYC documents are retained for the duration of your account and for five (5) years following closure.
• Customer support communications are retained for three (3) years from the date of the interaction.
• Marketing preference records are retained until you withdraw consent or close your account, whichever is earlier.

Upon expiry of the applicable retention period, OKBet5 will securely delete or anonymize your personal data in accordance with our internal data disposal procedures.

10. Data Security

OKBet5 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the OKBet5 platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Role-based access controls ensuring that only authorized OKBet5 personnel can access personal data, and only to the extent necessary for their role.
• Regular security audits, vulnerability assessments, and penetration testing of the OKBet5 platform.
• Multi-factor authentication options for player accounts to reduce the risk of unauthorized access.
• Incident response procedures to detect, contain, and notify affected players of any data breaches in accordance with the Data Privacy Act of 2012.

While OKBet5 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your OKBet5 account credentials and for notifying us immediately if you suspect unauthorized access to your account.

11. Your Data Subject Rights

Under the Data Privacy Act of 2012 of the Philippines, you have the following rights with respect to your personal data held by OKBet5:

• Right to be informed: You have the right to know what personal data OKBet5 collects about you and how it is used, as described in this Privacy Policy.
• Right of access: You may request a copy of the personal data OKBet5 holds about you at any time by contacting our Data Privacy Officer.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request correction. You may update basic account information directly through your OKBet5 account settings.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests where you have grounds relating to your particular situation.
• Right to data portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format where technically feasible.
• Right to lodge a complaint: If you believe OKBet5 has violated your data privacy rights, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of these rights, please contact our Data Privacy Officer using the contact details in Section 16. OKBet5 will respond to all verified data subject requests within thirty (30) days of receipt, in accordance with the Data Privacy Act of 2012.

12. Children's Privacy and Age Restriction

The OKBet5 platform is strictly intended for adults aged 21 years and above. OKBet5 does not knowingly collect personal data from individuals under the age of 21. Age verification is conducted during the registration process, and additional KYC verification may be required before withdrawals are processed.

If OKBet5 becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on OKBet5, please contact our support team immediately so we can investigate and take appropriate action.

13. International Data Transfers

OKBet5 primarily processes and stores your personal data within the Philippines. In certain circumstances, your data may be transferred to and processed in countries outside the Philippines — for example, where our cloud infrastructure providers or game content partners operate servers in other jurisdictions.

Where such international transfers occur, OKBet5 ensures that appropriate safeguards are in place to protect your personal data, including contractual data protection clauses with receiving parties that meet the standards required under the Data Privacy Act of 2012 and its implementing rules.

14. Third-Party Links

The OKBet5 platform may contain links to third-party websites or services, such as payment provider portals. This Privacy Policy applies only to the OKBet5 platform at okbet5.net and does not cover the privacy practices of any third-party websites. OKBet5 is not responsible for the content or privacy practices of external sites. We encourage you to review the privacy policies of any third-party services you access through links on our platform.

15. Changes to This Privacy Policy

OKBet5 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform features. When material changes are made, we will notify registered players via email or a prominent notice on the OKBet5 platform prior to the changes taking effect.

The date of the most recent revision is displayed at the top of this page. Your continued use of the OKBet5 platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this policy periodically to stay informed about how OKBet5 protects your data.

16. Contact Our Data Privacy Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the way OKBet5 handles your personal data, please contact our Data Privacy Officer:

Data Privacy Officer – OKBet5
Email:
[email protected]

General Support:
[email protected]

Please include your registered OKBet5 username and a clear description of your request or concern. We aim to respond to all data privacy inquiries within 30 days of receipt.